This User Agreement ("Agreement") sets out the terms and conditions for using the Cargo Docked container tracking services, operated by Data Docked OÜ (VAT: EE102956214) ("Cargo Docked", "Data Docked", "we", "us" or "our"), and binds registered users ("you" or "your") of our API services, databases, and any other service provided through Cargo Docked or the cargodocked.com website ("Website"), whether on a free, subscription, or one-time-purchase basis.
1. Description of the services
Cargo Docked provides container visibility information through the Website and API — including current container status, route, vessel, estimated time of arrival, milestone events, and related data, whenever available (collectively, the "Services"). Access to the Services is granted through a monthly subscription plan (Feeder, Panamax, Ultra, or Fleet) that includes a fixed monthly credit allowance, or through a custom Enterprise agreement. Credits and allowance behaviour are described further in Section 11.
2. User information
You agree that all information provided during registration is accurate and current. We are not liable for damages resulting from incorrect, incomplete, or outdated information. To update your information, email us at support@datadocked.com. Individual users must be of legal age to form a binding contract. You agree that we may send communications in connection with your use of the Services.
3. Terms of usage and license
Subject to this Agreement, we grant you a non-exclusive, non-transferable right to access and use the Services for your own internal purposes. You may not share your API credentials or purchased data without our explicit consent.
You shall not resell, redistribute, mirror, publicly display, reverse-engineer, or create derivative data-receiving tools that transfer Cargo Docked data to third parties in an "as is" manner. You may not claim ownership of the data you access, nor use it for any illegal purpose or in violation of third-party rights. We may terminate the Services immediately if we become aware of such activity.
4. Duration of the agreement
Subscription access renews automatically every 30-day period unless cancelled, and remains in force until the end of the term in which cancellation occurs. Provisions that by their nature are intended to survive — including payment, licensing, restrictions, and liability — remain in effect after termination.
5. Payments and account cancellation
If you purchase any paid Services, you authorise us and our payment processors to store your payment details, and you agree to pay all applicable fees and taxes as they become due. Your obligation to pay continues through the end of the subscription period in which you cancel. You may cancel from your account settings or by emailing support@datadocked.com.
You must keep a valid payment method on file. If a subscription charge fails, we may retry on the 3rd, 5th, and 7th day and notify you by email; if the final attempt fails, we may terminate the subscription without further notice.
6. Prices and refunds
Prices are as listed on the Website and exclude applicable tax. You may request a refund of your most recent subscription payment within 3 days of first registration or after each renewal, provided no credits attributable to that payment have been consumed. Once credits have been used, that payment is non-refundable. We may change prices with at least one (1) month's notice; changes take effect from the next subscription period.
7. Copyright and intellectual property
The data may be protected by copyright, trademark, international treaties, and the laws of Estonia, the European Union, and other countries. You agree to comply with all applicable intellectual-property laws and any notices or restrictions contained in the data. Unauthorised use may constitute a breach of this Agreement and of applicable law.
8. Unauthorised use and account security
We are not liable for any unauthorised use of the data, and may block access if we believe the Services are being used by an unauthorised person or inconsistently with these terms. You are responsible for all activity under your account, for keeping your credentials confidential, and for notifying us immediately of any suspected unauthorised access.
9. Confidentiality and privacy
Our Privacy Policy is an integral part of this Agreement and describes how your data is processed.
10. Modifications to the services
We may modify or change the format and features of the data or Services at our discretion without notice, and may alter or reduce their scope due to legal or third-party restrictions, without liability for resulting damages or losses.
11. Credits
One credit equals one container lookup. Credits may be obtained through either of two purchase models, which may be combined on the same account:
Upgrades to a higher subscription tier take effect immediately and are prorated for the remainder of the cycle. Downgrades take effect at the start of the next billing cycle. Credits have no cash value and cannot be exchanged for cash. Upon termination or cancellation of your account, whether by you or by us, any unused credits are forfeited and you shall have no claim to a refund or compensation for them.
12. No warranties and reliance on tracking data
To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis and we disclaim all warranties, including merchantability and fitness for a particular purpose. You acknowledge that container tracking, carrier, terminal, and AIS data may be inaccurate, incomplete, delayed, or subject to change, and that any reliance on such data is at your own risk.
13. Limitation of liability
To the maximum extent permitted by law, Data Docked and its directors, officers, employees, agents, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, goodwill, data, or other intangible losses, regardless of whether we were advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to this Agreement shall not exceed the lesser of: (a) the total amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (EUR 100). These limitations apply regardless of the form of action and whether or not such damages were foreseeable.
14. Indemnity and breach
You agree to indemnify us for any claims or damages arising from your use of the data. You acknowledge that any breach of this Agreement may cause irreparable harm and that we may seek injunctive relief or other remedies.
15. Force majeure and non-exclusivity
We are not liable for delays or failures caused by events beyond our reasonable control. We may develop competing products or services at our discretion.
16. Service discontinuation
We may discontinue, suspend, or terminate any or all of the Services at any time, with or without notice. We are under no obligation to maintain any Service indefinitely. Where reasonably practicable we will endeavour to provide advance notice, not to exceed thirty (30) days.
17. Commercial-use acknowledgement
By using the Services you acknowledge that you do so for commercial, business, or professional purposes and not as a consumer, that you have conducted your own due diligence, and that you do not rely on the Services as the sole basis for any business-critical decision. Consumer-protection laws that might otherwise apply are waived to the maximum extent permitted by law.
18. Applicable law and competent courts
This Agreement is governed by the laws of Estonia, and any disputes will be resolved by the courts of Estonia. The Agreement is drawn up in English, which prevails in case of discrepancy. It supersedes any prior agreements between you and us. Our failure to act on a breach does not waive our rights.